Help & FAQs 2.0

LiveRobe is a social network-based digital wardrobe and marketplace, a mobile application where anyone can sell and buy pre-loved products.

LiveRobe also supports up-and-coming designers and local boutiques to sell.

Create an account and provide all of the required information the system asks for through the sign-up flow, and please connect your Paypal account first to be able to start selling or buying through LiveRobe. You can sign up via email or with your Facebook profile. After your registration you can easily customize your profile by uploading a profile picture and giving your personal bio on the top. To sell you can create your own shop or just upload your individual products. To inspire you can set up your own Lookboard with your photos of your exciting outfits.

We create value for our users with our special product category system. You can combine ‘for-sale’ and ‘not-for-sale’ items on your profile LookBoard to fuel the imagination of your buyers. You can upload individual products to sell or create a mini store and list your pre-loved products.

If you have you own brand or boutique, you can also create your free mini store and sell more. You can also sell your unsold stock in the name of sustainability.

Use your LookBoard to inspire your potential buyers by combining or mixing up ‘for-sale’ and ‘not-for-sale’ items together. Make it your own catalogue. When you are a registered user you can upload your outfit photos to your profile page’s LookBoard section. You can also link your products to your outfits which helps you to inspire and to reach more customers, or you can use your LookBoard as an outfit catalogue to inspire only without tagging ‘for-sale’ products.

We create value for our users with our special product category system. You can combine ‘for sale’ and ‘not for sale’ items on your profile LookBoard to fuel the imagination of your buyers. You can upload individual products to sell or create a mini store and list your pre-loved products.

If you have you own brand or boutique, you can also create also your free mini store and sell more. You can also sell your unsold stock in the name of sustainability.

When you are a registered user you can upload your outfit photos to your profile page’s LookBoard section. You can also link your products to your outfits which helps you to inspire and to reach more customers, or you can use your LookBoard as an outfit catalogue to inspire only without tagging ‘for sale’ products.

Yes, LiveRobe is available for global trading including the payment and shipping method. Please note the default currency in the App is EUR, but the seller can determine the currency in which they wish to sell their items. In the case of your products, you can show the price in a different currency and you can change your listed items’ currency any time in your profile settings. As the shipping method and delivery is the seller’s responsibility, LiveRobe is is not liable for any of the shipping circumstances. Rather, LiveRobe serves as a means of connecting buyers and sellers.

You can finish your sign-up flow with your Facebook profile instead of email sign-up if you prefer. However, please re-check that the system has your current, proper email address, because you will be notified about the orders via email.

In order to use LiveRobe mobile application marketplace you have to be over 18 years old and connect an active Paypal account. By reading, understanding, and accepting our Terms and Conditions and Privacy Policy, you can start to use LiveRobe with its functions. Please be aware of the following regulations and information:

You can disconnect your old PayPal account and connect your new PayPal account within the profile settings by clicking ‘edit profile’. Also, you can edit or change all of your settings here, including your personal data, currency, location, and password.

Create an account and finish your sign up flow and connect your PayPal account to be able to start selling. If you set up your profile and give all the required personal information, you can choose what you want first: 1. Uploading products or 2. Create your LookBoard. In the case of selling products you can upload photos (please check our photoshoot guide above) and fill in information about the item you’re selling: Add a Brand, Add the Size, Create and Add a Descriptive Item Name, Add a Description. Include the price, condition, measurements, and any information related to the item. Your clothing will be listed on the appropriate section of LiveRobe as well as on your individual seller profile. We will notify you via email when people submit orders.

You can delete your profile within profile settings by clicking ‘edit profile’ at the bottom. Also you can edit or change all of your settings here including your personal data, currency, location, and password, so be sure if you want to delete your profile or just change your settings instead. Once your profile is deleted you will lose all of your personal data and outfit photos. Please note: the system cannot reactivate your profile again. If you are uncertain, please don’t hesitate to write to our customer care.

Use a good camera. Use a professional camera or just use your phone when posting via the app.

Use good lighting. Look for areas with natural light. Find a space in indirect sunlight, next to or near a window. Try not to shoot in a dark room or after sundown when the room is artificially lit. Any form of artificial lighting will give your photos a yellow tint, warp colors, and cast shadows.

Use a simple background. Try hanging a nail on a clean wall or use a clean floor or tabletop.

Show multiple angles. Add photos of the front, sides, top, and bottom views.

Show detail. Add photos of the label, material quality, and show any defects with the product.

Add a lookbook photo as well. Create inspirational lookbook photos and add to your Lookboard and tagged your products on the photo. This will help buyers trust that the item is yours and find inspiration.

Use it ethically. LiveRobe is a safe marketplace and we support ethical users.

After finding a product that catches your eye, you can buy it immediately from a seller’s shop or their unique upload using “Shop Now”. After the seller accepts your order, you will be notified via email and you will be able to reach the seller directly via LiveRobe chat. You will also be sent a link to complete the transaction via PayPal. The seller might have accepted multiple offers, so be sure to act fast. Upon sending your payment through PayPal, you will be redirected to LiveRobe and receive notifications about your purchase and possible shipping date.

After clicking “Pay with PayPal” there’s a prompt underneath the PayPal login to check out with credit/debit card. This can be used to pay directly by card rather than through a PayPal account (PayPal Express). Please note that purchases made through PayPal Checkout are not eligible for Purchase Protection. You must create a PayPal account to qualify for Purchase Protection.

By purchasing through the LiveRobe APP, you can ensure you’ll be totally covered if anything goes wrong. You will be eligible to receive a full refund if your item doesn’t arrive or is significantly different than how it was described. You should never pay for an item off-site (directly to the seller in person) – be it directly through PayPal, bank transfer, cash or any other methods outside of LiveRobe. Off-site transactions are also not eligible for any dispute via LiveRobe.

Yes, you may purchase from different sellers at the same time, but please note that you have to check out one by one. Products from different sellers cannot be combined into a single order.

Use LiveRobe Chat to contact sellers directly. You can request additional information about the products you wish to buy as well as the delivery/shipment details.

First, make sure that the seller ships to your location before completing the payment.

In case of shipping and delivery, make sure that you can ship the products to the given location. If you have problem, please start a conversation to double check the delivery address with the buyer. The ordered products must be shipped within the specified shipping window. (Sellers have 5 days from the date of payment). As LiveRobe is currently not responsible for shipment and doesn’t have a dedicated shipping partner, we cannot take responsibility for the shipped or not-shipped products. In these problematic cases, the document of the shipment must be kept as a proof for any disputes. Shipping date and tracking number (optional) appear in order history within the profile. The delivery window takes about 1-1.5 week and Buyers have 26 days from the date of the payment to open a PayPal dispute via LiveRobe. In this case we don’t charge the transaction fee, but we do charge a 1 EUR handling fee on all cases. Shipping fees depend on the distance and the s to hipment provider. You can see the estimated shipping cost given by the seller after you choose your location and fill in your delivery address.

In the territory of Hungary it is possible to pick up your order in person at the Boltkórosok Outlet store in Budapest (3 Garay street, 1076 Budapes , Hungary). You can choose this delivery method within the APP when you place an order, the pick up fee is 1 EUR and must be paid in the store. Please note:

after the Payment you have to pick up your ordered item(s) in the Store within 7 days pick up window, after 7 days you will get a reminder that your order is waiting and you will have 2 days to pick up your order after the date of the reminder otherwise the store will charge additional 1 EUR fee on your order. Your chance is two month from the date of payment to pick up your order, and after every 7 days you will get a reminder and additional 1 EUR fee will be charged within this period. After the two month period you won’t be able to get your order anymore and your order will be canceled.

You have the chance to rate your seller as a post-purchase activity when your product is delivered without any problem. By clicking on “Received” in your Profile after the delivery, you agree that you received the product and you are satisfied with it. If a user has received feedback for past sales, they’ll have a seller feedback score shown in their profile. You will see a notification after your purchase within the APP and you can click on the ‘Rate Seller’ button in your open order and give feedback to your seller.

If you have any problem with the delivered product, you are eligible to send it back to the seller, open a Paypal dispute (link az eleozo magyarazathoz) and ask for a total or partial refund through PayPal.

Buyers have 26 days from the date of the payment to open a PayPal dispute via LiveRobe. On some occasions, you may ask for a refund from your seller if an issue occurs. Please visit PayPal’s refund request page to request a refund. Please be sure to follow the steps outlined on the page and provide proof of the return shipment in order to be eligible for a refund for the cost.

By clicking on “Received” in your Profile after the delivery, you agree that you received the product and you are satisfied with it. After confirming the reception, you will not be able to open a dispute anymore.

If you are unable to resolve an issue directly with your seller, this guide can help you resolve any issues you may have before beginning a PayPal dispute. If you have problem with the product/your order or the purchased product is not delivered, you can start a PayPal dispute for a full or partial refund started from LiveRobe admin through PayPal’s resolution center. Just send us the screenshots of the dispute flow within 26 days — in this case  the problem will be examined by LiveRobe and can be also redirected to legal actions. Normally buyers have 26 days from the date of the payment to open a PayPal dispute via LiveRobe. In this case we don’t charge the transaction fee, but we do charge a 1 EUR handling fee on all cases from the sellers. Select the transaction in your PayPal activity page or file a claim here: https://www.paypal.com/disputes/

Please note you have 180 days from the purchase date to file a dispute.

In order to use the LiveRobe mobile application marketplace you have to be over 18 years old and connect an active PayPal account. By reading, understanding, and accepting our Terms and Conditions and Privacy Policy you can start to use LiveRobe with its functions. Please be aware of the following regulations and information:

None—buying through LiveRobe is free for buyers.

LiveRobe processes all transactions through PayPal. Selling through PayPal’s payment system requires that you connect an active PayPal account to your LiveRobe account.

Please note all of the listings and checkouts in the marketplace are in EUR. If you want to change your currency within the APP you can change the currency of your product in your profile settings, but the final checkout will happen in EUR.

If the payment is set and you are unable to resolve an issue directly with your seller, this guide can help you resolve any issues you may have before beginning a PayPal dispute. If you have problem with the product/your order or the purchased product is not delivered, you can start a PayPal dispute for a full or partial refund started from LiveRobe admin through PayPal’s resolution center. Just us the screenshots of the dispute flow within 26 days — in this case, the problem will be examined by LiveRobe and can be also redirected to legal actions. Normally buyers have 26 days from the date of the payment to open a PayPal dispute via LiveRobe. In this case we don’t charge the transaction fee, but we do charge a 1 EUR handling fee on all cases from sellers. Select the transaction in your PayPal activity page or file a claim here: https://www.paypal.com/disputes/

Please note you have 180 days from the purchase date to file a dispute.

If your seller is not responding, LiveRobe system can track all your order history. If you have problem with the product/your order or the purchased product is not delivered, you can start a PayPal dispute for a full or partial refund started from LiveRobe admin through PayPal’s resolution center. Just us the screenshots of the dispute flow within 26 days — in this case, the problem will be examined by LiveRobe and can be also redirected to legal actions.

For the period when sellers are unable to sell or ship the products listed in their profile, they can switch to the temporary ‘suspend shop’ function. During the time that a shop is suspended, you cannot make any purchase from the seller. However, you can see the products and contact the seller any time. On a seller’s profile you can see the suspension time period and the date when the shop will be active again. When the shop becomes active again, you can easily purchase from there.

Create an account and finish your sign up flow and connect your PayPal account to be able to start selling. If you set up your profile and give all the required personal information, you can choose what you want first: 1. Uploading products or 2. Create your LookBoard. In the case of selling products you can upload photos (please check our photoshoot guide above) and fill in information about the item you’re selling: Add a Brand, Add the Size, Create and Add a Descriptive Item Name, Add a Description. Include the price, condition, measurements, and any information related to the item. Your clothing will be listed on the appropriate section of LiveRobe as well as on your individual seller profile. We will notify you via email when people submit orders.

When an item sells, LiveRobe charges only a 10% fee on every transaction, and 1 EUR handling fee after failed transactions (plus applicable PayPal fees: 2.9% + 30 cents for domestic and 3.49% + 30 cents for international). In short, seller’s can expect the sum of all fees to be around 13-14% of the total sale price.

We will notify our sellers via email when people submit orders. Buyers can follow the order history in the profile, the ordered products must be shipped by the sellers within the specified shipping window (within 5 days of the payment). Buyers have 26 days from the date of the payment to open a PayPal dispute via LiveRobe. In this case we don’t charge the transaction fee, but we do charge a 1 EUR handling fee on all cases.

If the buyer has problem with the purchased product after the delivery he/she can open a dispute via LiveRobe. Here you can get more information about PayPal disputes. Please don’t forget to ask for feedback and rating after the purchase from the buyer as a closure of the order.

In order to use LiveRobe mobile application marketplace you have to be over 18 years old and connect an active PayPal account. By reading, understanding, and accepting our Terms and Conditions and Privacy Policy you can start to use LiveRobe with its functions. Please be aware of the following regulations and information:

Uploading any obscene, sexual, and/or violent content is prohibited and may have legal consequences or result in having your account disabled.

LiveRobe processes all transactions through PayPal. Selling through PayPal’s payment system requires that you connect an active PayPal account to your LiveRobe account.

Please note all of the listings and checkouts in the marketplace are in EUR. If you want to change your currency within the APP you can change the currency of your product in your profile settings, but the final checkout will occur in EUR.

You can manage your listings in your Profile section. In your profile, you can see all of your products that are active, sold, within the ordering process, or undergoing PayPal disputes as different lists. You can manually manage when a disputed order is solved or when an order is fulfilled, and these products (orders) will be placed automatically into the sold products category. In the case of active products, you can edit the product details or change the photo by clicking ‘detailed products view’ and all the editable boxes will be active.

Buyers have 26 days from the date of the payment to open a PayPal dispute via LiveRobe. In this case we don’t charge the transaction fee, but we do charge a 1 EUR handling fee on all cases. Depending on the situation, you may need to refund your buyer if an issue occurs. Follow these steps to refund a buyer.

— Log in to https://www.paypal.com/us/home.

— Find the payment in your recent activity and click on the appropriate transaction.

— Scroll down on the transaction details page to find the ‘Issue a Refund’ option.

— Please note that partial refunds sent from connected PayPal accounts will result in partial seller fees being returned back to you (the seller). For more information on PayPal refunds please look here: https://www.paypal.com/us/selfhelp/article/how-do-i-issue-a-full-or-partial-refund-faq780

If you are unable to resolve an issue directly with your buyer, this guide can help you to find a solution before opening a PayPal dispute. If buyers have problem with the product or any circumstances related to shipment/delivery, you can open a PayPal dispute for a full or partial refund with LiveRobe admin through the PayPal resolution center. Just send us the screenshots about the dispute flow within 26 days of the original payment — in this case  the problem will be examined by LiveRobe and can be also redirected to legal actions. Normally buyers have 26 days from the date of the payment to open a PayPal dispute via LiveRobe. In this case we don’t charge the transaction fee, but we do charge a 1 EUR handling fee on all cases. Select the transaction in your PayPal activity page or file a claim here: https://www.paypal.com/disputes/

When you switch “suspend shop” ON, other users can’t purchase your items until you turn it off, but they can see your products and contact you any time. You can suspend your shop for 3 days only or maximum for 4 weeks. Users will see that your shop is suspended and they won’t be able to purchase your items until your shop is active again.

If you want to reactivate your shop just switch “suspend shop” OFF at the top of your profile and your shop will be active again.

By clicking ‘edit profile’ under your profile settings, you can find your products listed. In the detailed product page you can edit your products or delete your listed products at the bottom. Also, you can edit or change all of your settings here, including your personal data, currency, location and password so be sure you want to delete your profile or you just want to change your setting instead. Once your profile is deleted you will lose all of your personal data and outfit photos. Please note: the system cannot reactivate your profile again. If you are uncertain, please don’t hesitate to write to our customer care.

By clicking ‘edit profile’ under your profile settings, you can find your products listed. In the detailed product page you can edit your products or delete your listed products at the bottom. Also, you can edit or change all of your settings here, including your personal data, currency, location and password so be sure you want to delete your profile or you just want to change your setting instead. Once your profile is deleted you will lose all of your personal data and outfit photos. Please note: the system cannot reactivate your profile again. If you are uncertain, please don’t hesitate to write to our customer care.

Buyer rating can be completed as a post-purchase activity when your buyer receives the products without any problem. After the delivery, your buyer can click on “Received” and you’ll have the chance to rate your buyer. If a user has received feedback for past sales, they’ll have a buyers feedback score shown in their profile. You will see a notification after the delivery within the APP and you can click on the ‘Rate Buyer’ button in your open order and give feedback to you buyer.

When products are delivered without any problem, there is the chance to rate the seller or buyer as a post-purchase activity. Buyers and sellers can give rating scores to each other after the delivery through each other’s profile. If a user has received feedback for past sales, they’ll have a seller feedback score shown in their profile. Each side will see a notification after a purchase within the APP, and they can click on the ‘Rate Seller’ or ‘Rate Buyer’ button in the open order and give feedback.

By purchasing through the LiveRobe APP, you can ensure you’ll be fully protected if anything goes wrong, and you will be refunded the full amount if your item doesn’t arrive or is significantly different than described. You should never pay for an item off-site (directly to the seller in person) – be it directly through PayPal, bank transfer,  cash, or any other methods outside of LiveRobe. Any meet-in-person transaction will be deemed ineligible for dispute via LiveRobe.

Fraud cases of any kind can have legal consequences (police court proceedings), and LiveRobe is always obliged to provide all the data to the police in these cases. As the payment provider service is PayPal, please see PayPal’s fraud payment policy here: https://www.paypal.com/tw/webapps/mpp/paypal-safety-and-security?locale.x=en_TW

If you have experienced any fraud activity or any prohibited (obscene, sexual, and/or violent) content which may have legal consequences, you can block a user within the APP at the top of the user’s profile page. In case of fraud listings, you can report a product by clicking ‘report the product’ button in the detailed product page or in your feed.

No, LiveRobe doesn’t have a direct money-back guarantee since the payment provider is PayPal and payments happen between the sellers and buyers directly.

If the payment is set and you are unable to resolve an issue directly with your seller, this guide can help you resolve the issues before beginning a PayPal dispute. If you have a problem with the product/your order or the purchased product is not delivered, you can start a PayPal dispute for a full or partial refund started from LiveRobe admin through PayPal’s resolution center. Just send us the screenshots about the dispute flow within 26 days — in this case  the problem will be examined by LiveRobe and can be also redirected to legal actions. Normally buyers have 26 days from the date of the payment to open a Paypal dispute via LiveRobe. In this case, we don’t charge the transaction fee, but we do charge a 1 EUR handling fee on all cases from the sellers. Select the transaction in your PayPal activity page or file a claim here: https://www.paypal.com/disputes/

Please note you have 180 days from the purchase date to file a dispute.

If you are unable to resolve an issue directly with your seller, this guide can help you resolve the issues you may have before beginning a PayPal dispute. If buyers have problem with the product/the order or the purchased product is not delivered, they can start a Paypal dispute for a full or partial refund started from LiveRobe admin through Paypal resolution center. Just send us the screenshots of the dispute flow within 26 days — in this case the problem will be examined by LiveRobe and can be also redirected to legal actions. Normally buyers have 26 days from the date of the payment to open a PayPal dispute via LiveRobe. In this case, we don’t charge the transaction fee, but we do charge a 1 EUR handling fee on all cases. Select the transaction in your PayPal activity page or file a claim here: https://www.paypal.com/disputes/

Please note you have 180 days from the purchase date to file a dispute.

LiveRobe is free for buyers, and asks a low commission fee from sellers. When a product sells, there is a 10% commission (plus applicable PayPal fees: 2.9% + 30 cents for domestic and 4.4% + 30 cents for international) so the sum of all fees can be expected to be 10-15% of the total sale price. Please note, we charge handling fees on disputed cases if the dispute doesn’t close within .. days.

Yes, you can use LiveRobe without selling products on marketplace, but only as a buyer.

Create an account and provide all of the required information the system asks for through the sign-up flow. From there, please connect your PayPal account to be able to start selling or buying through LiveRobe. You can sign up via email or with your Facebook profile. After you register you can easily customize your profile by uploading a profile picture and giving your personal bio on the top. To sell, you can create your own shop or just upload your individual products. To inspire, you can set-up your own Lookboard with your exciting outfit photos. Also, you can create your LookBoard to inspire your potential buyers by combining or mixing up ‘for-sale’ and ‘not-for-sale’ items together. Make it your own catalogue. When you are a registered user you can upload your outfit photos to your profile page LookBoard section. You can also link your products to your outfits which helps you to inspire and to reach more customers. Alternatively, use your LookBoard as an outfit catalogue to inspire only without tagging ‘for sale’ products.

The only way you should ever trade is by purchasing each other’s products or by creating your own shop on LiveRobe for an agreed-upon market price so that if something were to go wrong, you would be insured by PayPal buyer and seller protection.

After registering and creating your LiveRobe account, you can edit and customize your profile settings by clicking ‘edit my profile’.

We create value for our users with our special product category system. You can combine ‘for-sale’ and ‘not-for-sale’ items on your profile LookBoard to fuel your buyers’ imaginations. Upload individual products to sell or create a mini store and list your pre-loved products. If you have you own brand or boutique, you can also create your free mini store, sell more, and sell your unsold stock in the name of sustainability.

Create an account, finish your sign-up flow, and connect your PayPal account to be able to start selling. If you set up your profile and give all the required personal information, you can choose what you want first: 1. Upload Products or 2. Create Your LookBoard. When selling products, you can upload photos (please check our photoshoot guide above) and fill in information about the item you’re selling: Add a Brand, Add the Size, Create and Add a Descriptive Item Name, Add a Description. Include the price, condition, measurements, and any information related to the item. Your clothing will be listed on the appropriate section of LiveRobe as well as on your individual seller profile. We will notify you via email when people submit orders.

You can suspend your shop for just 3 days or for a maximum of 4 weeks. Users will see that your shop is suspended and they won’t be able to purchase your items until your shop is active again.

When you see something you like, you can buy it right away from a seller’s shop or their unique upload using “Shop Now”. When the seller accepts order you will be notified via email and you can contact the seller directly through LiveRobe chat. You will be sent a link to check out using PayPal. The seller might have accepted multiple offers, so act fast. After sending your payment through PayPal you will be directed back to LiveRobe and get notifications about your purchase and the potential shipping date.

You can easily follow your active order history in your profile by seeing every step of what happens after your purchase, your in-app notification and tracking number (if the seller provides), and even the possible date of delivery.